Customer Support

Shayana would like to make sure that even during these difficult times, you receive what your ordered. We are happy to announce the price of registered shipping with tracking has been significantly reduced!

SHIPPING OPTIONS
Standard Mail This is normal mail which does not include tracking number, delivery confirmation or insurance. Items lost will be your sole responsibility and you will not be compensated.
Registered Shipping* This is a more secure mail which includes a tracking number and delivery confirmation. Items lost or damaged will be eligible for a store credit coupon covering the value of the purchase. Reminder: this is NOT an 'Express' Shipping option.
Shipping Option Region Delivery Time Cost Standard Europe 5 – 10 days ** 6€ Registered Europe 5 – 10 days ** 9€
* registered shipping with tracking is not available for all orders. If this option is not visible at the checkout, then the products you have chosen are not eligible for this shipping option. ** these are working days (Monday to Friday) and do not include weekends or holidays.

You can only track your order if you selected Registered Mail during your checkout. You will receive an email from us with your tracking information, however this will only be activated 48h after the shipping date.

You can also view this by logging into your account. Click on your ORDER HISTORY and select the order you wish to track. In the invoice you will have a link for your tracking number.

Currently we only ship to the following countries:
Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Any other shipping restrictions to a specific country will be noted on the product page with a warning message.

Your order should arrive within the dates specified below. However, what happens to your order after it leaves our warehouse is out of our control and can always be subject to delays from the shipping company.

Shipping Option Region Delivery Time Cost Standard Europe 5 – 10 days * 6€ Registered Europe 5 – 10 days * 9€
* these are working days (Monday to Friday) and do not include weekends or holidays.

Most items arrive within the estimated delivery time. If you have not received your item in this time, don't worry as delays do occasionally occur. Please wait 30 working days before you contact us to let us know you have not received your item. We will not be able to assist you before this time.
If your order has still not arrived, please click the link below to contact Customer Support. If your order was either lost or confiscated we are NOT liable or responsible. Please read the Disclaimer, which you must agree to before finalizing your order.

Sorry, there is no express option available at the moment, but we are currently working on adding new shipping options soon.

This will vary according to your country and the size of the package (Items are always packaged in the smallest possible way). You may receive a message from the shipping company in your mailbox with a contact number or you may be required to visit your local post office or they may attempt a delivery the next day.

The package will be returned to us. This can take up to 30 days. Only when the package returns to us can we offer you the re-shipment option. You may be charged extra shipping costs for this service.

If the package is undeliverable because the address does not exist, it will be returned to us. You may request for a re-shipment once we've received the package. This may take up to 30 days and extra shipping costs will apply. If, however, the package was delivered to a wrong address and not returned, we cannot be held liable for it.

Despite the coronavirus, the delivery of orders continues as usual. Shipping times haven't changed.