Please read these product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which ShayanaShop.com makes the products available to you.

Use of this website is intended solely for consenting adults. By using this website, you confirm that you are at least 18 years of age or older. ShayanaShop.com is an online shop and provides its services subject to the following conditions. By visiting or shopping within this website, you agree to abide by these Terms & Conditions.

1. Prices

Please note that the prices on our website may change at any time. The actual price you pay will be the price charged at the time you process your order at checkout. All prices are expressed with V.A.T. taxes unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable at the date of your order and which will be displayed in the checkout section of the website.

2. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute items should selected items be unavailable, unless you request us not to do so. Although we will always try to cater to your requests, an order can only be fulfilled at the discretion of ShayanaShop.com. For example, if you were to make an order of 6 items which would use up the entire stock, ShayanaShop.com may only deliver 5 items.

3. Acceptance

There will be no contract of any kind between you and us unless and until we dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason and a refund will be issued. To ensure availability of all our products customers may be limited to a maximum number of items.

4. Delivery

The available delivery methods are local Postal Services, which is our standard delivery method and registered mail, which is our express delivery method. During the process of ordering products or items, there will be a delivery charge according to the shipping method you have chosen. Delivery will be made to the shipping address specified by you on the completed order form. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so, in part or in full, due to circumstances beyond our control.

5. Return Policy

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of cancelling the order and we will issue a full refund (excluding original delivery charge), or exchange the item for another preferred product of same value. If you do not wish to change your product with another one, we will give you a coupon with the corresponding amount or refund the amount paid with the same method payment was made.

6. Withdrawal & Cancellation Policy

If for any reason you would like to cancel an order, you may do so within 14 days from the day of receipt of the package, only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 14 days of the date you cancelled the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or coupon for the price you paid for the order.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item(s) securely in at least the packaging it was received and send it to us with a copy of your invoice. We can only accept the return of opened items if they are faulty. Claims for damaged goods must be notified within 24 hours of receipt, so please inspect goods immediately. Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.

7. Payment

You can pay through any of the available payment methods provided at the checkout of your order, which depends on product and or location. Authority for payment must be given at the time of placing your order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

8. Refund Policy

Our refund policy is designed to ensure that customers have adequate time to assess their purchase while allowing our team to efficiently manage returns. If a customer is not satisfied with their order, they may submit a refund request, but this request must be made after 20 working days have passed from the date their order was shipped. This provides a window of opportunity for the customer to evaluate the product and decide if a return is necessary. It is important to note that refund requests will no longer be accepted once 40 working days have passed from the date the order was shipped. This cutoff is set to maintain fairness and efficiency in our return process while giving our customers a reasonable amount of time to request a refund.

9. Disclaimer and Copyright

By using this website and placing an order at ShayanaShop.com you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults. By placing an order at ShayanaShop.com you accept all responsibilities regarding the legality of the products that will be shipped to you. All products, its ingredients and claims on our website are legal in the country of dispatch, provided its health and hazard warnings are adhered to. However, we cannot and will not make any claims about the legal status of any product in any other country, as it is impossible for us to keep up with the continually changing laws in every country.

We cannot provide any information on the legal status of a product in your country, so please do not ask us. WE ARE NOT RESPONSIBLE FOR ANY SEIZED OR CONFISCATED SHIPMENTS BY CUSTOMS OR POSTAL COMPANIES. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. We do not encourage the illegal use of our products. We strongly advise you to consult your legal advisor when you have any doubts.

ShayanaShop.com makes no claim that the information and products on the website are available, appropriate or legal outside the country of dispatch. All information provided by ShayanaShop.com, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. ShayanaShop.com does not warrant that the information on the website is up-to-date or accurate.

The website may not be accessed, viewed, or otherwise received in any country or location in which doing so would, or could be, deemed a violation of any law, community standard or customs regulation.

ShayanaShop.com makes no claim that our products are suitable for treating any disease, to cure, diagnose an illness or prevent diseases. ShayanaShop.com does not provide any specific medical advice.

Many products are not for human consumption. Please do not let anyone inhale, ingest or take our products, especially if they have high blood pressure, heart disease, diabetes, or any other health problem. Do not take our products if you’re pregnant, nursing, taking MAO inhibitors, medicines or any other (prescription) drug. Do not drive or operate heavy machinery while using our products. If you have any doubts, always ask your doctor, and follow his advice. Our products must be kept out of the reach of children.

You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, ingestion, use or misuse of any product from ShayanaShop.com. ShayanaShop.com, its owners, agents and employees cannot be held responsible for the actions of its customers.

This website uses tracking cookies to store certain settings, without which the website would not function. Statistics on website usage are also tracked but you can opt out.

ShayanaShop.com cannot be held responsible for lost or missing shipments, this is the customer's responsibility. Shipments are at your own risk. We retain the right to ship orders with track & trace.

All pictures, illustrations, texts, logos and designs are protected by copyright. Use and publication for commercial use are strictly forbidden without authorisation from ShayanaShop.com.

10. Product Policy

By using this website, you accept full liability for the following: personal injury, punitive measures, lost profit or revenue, loss of use of product or equipment, and loss that may result from the purchase, use, or misuse of any product. ShayanaShop.com may also include links to other websites.

These links are provided for your convenience to provide further information. They do not indicate that ShayanaShop.com endorses the website(s). ShayanaShop.com does not accept responsibility for the content of the linked website(s). Our products do not have any medicinal value. Our products may not be used as a medicine or as a replacement for medicines, prescribed or otherwise.